In the event of a music lesson or band rehearsal cancellation, how will I be notified?
– We use SMS as our primary form of communication for cancellations as it is proven to be the most reliable. Email is also often used in conjunction with SMS.

What happens if my child can’t attend their music lesson or band rehearsal?
– Please refer to our Key Music Australia Student Terms and Conditions

What should my child bring to their music lesson?
– Students should always bring to their lesson their instrument and music books and band folder.

How can I find out how my child is progressing in their music lesson?
– We encourage parents to be involved in their child’s music practice by actively asking them what their tutor has told them to practice. By regularly listening to your child practicing, you will hear how they are progressing. If you would like a progress update from your tutor, please contact our office by email office@keymusicaustralia.com.au

How often should my child practice?
– Students should be encouraged to practice regularly, approx 3 times a week for 20mins each practice. There are some helpful tips about practice here: https://www.myschoolband.com.au/practice-practice-practice/

How many lessons are in each term?
– Key Music Australia operates to the NSW Public School Terms. There are generally 10 lessons each term. However the exact number of lessons per term can depend on your school and may vary (particularly in Terms 1 & 4). See your invoice to know exactly how many lessons you have been invoiced for in the term.

When will I receive my invoice?
– Invoices are issued at the start of each term via email and are due on the date listed on the invoice. Invoices are sent from our accounts email address accounts@keymusicaustralia.com.au

How do I pay my invoice?
– Invoices can be paid by Internet Direct Transfer or Credit Card. Details are listed on your invoice

I have a question about my invoice. What do I do?
– Please send an email to our Accounts Department accounts@keymusicaustralia.com.au

Why have I received multiple invoices?
– Key Music Australia will generally issue 1 invoice per term which includes your Band Fees for the upcoming Term and Lesson Tuition. The Band Committee at each school may send a separate invoice for instrument hire (if applicable), their levies / administration costs, and Band Camp fees.

What do I do if I am unable to make my invoice payment on time?
– Please send an email to our Accounts Department to discuss the option of setting up a payment plan accounts@keymusicaustralia.com.au

I have a question about the hire costs, instrument bond, or band camp charges?
– All of these areas are managed by the School’s Band Committee, please contact them directly. Key Music Australia cannot assist with these areas.

What is the Band Fee on my invoice?
– The band fee is an annual fee per student, which is split equally into 4 term payments. This fee covers the Band Conductor attending rehearsals and performances across the year.

Do you accept Creative Kids Vouchers?
– Yes we are an approved Creative Kids Provider. You can submit your vouchers details here to be applied to your next invoice.

What do I do if my child’s instrument is damaged / not working?
– Speak to your child’s tutor or conductor at their next lesson or band rehearsal and they may be able to assist. You can also speak to the Key Music Australia Office. Any instrument hired through the Band Committee must be repaired through them.

We have decided to purchase our own instrument, what do we need to do?
– The School’s Band Committee manage all hire instruments. You will need to contact them to advise that you will be ending the hire agreement and they will confirm the next steps. Key Music Australia is not involved in hiring any instruments. We would also recommend that you read our advice about what to look for when purchasing an instrument.

What should we do if my child would like to change instruments?
– This will depend greatly on the type of change and time of the year. Late changes are not always possible as instruments and lessons may not be available. Generally, private lessons will be required to assist the child to catch up to their peers, and progress in bands can be affected. Please reach out to our office to discuss this in more detail.

How do I contact the Key Music Australia Office?
– All Contact with our office is to be made by email office@keymusicaustralia.com.au

What insurance are your staff covered by?
– All of our staff are covered by comprehensive Public Liability and Workers Compensation Insurance.

Are your staff approved to work with children?
– All of our staff are screened with the Working with Children Check (WWCC) and approved to work with children. They also undertake Child Protection Training. We consider child protection to be a very important matter and all of our staff are aware of the duty of care they have for all the students they come in contact with.

When can I see my child perform?
– All of our bands will have opportunities to perform throughout the year. The number of performances will depend on each school and the level of experience of the band. We actively work with the Band Committee at each school to identify opportunities both within school settings such as assemblies and special events and within the local community. It is important that all band members attend performances as the sound quality can be greatly affected when students are missing.